FAQ | Fresh Air SA

Most Common Questions

What services does your company offer?

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We specialize in water damage repair, mold remediation, and air duct cleaning services. Our team is equipped to handle everything from minor water leaks to major flood damage, as well as mold detection and removal. We also provide thorough cleaning of air ducts to improve indoor air quality.

What is involved in your mold remediation process?

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Our mold remediation process includes a thorough inspection to identify the source of mold, containment of the affected area to prevent cross-contamination, mold removal, and treatment of the area to prevent future mold growth. We also provide recommendations for maintaining a mold-free environment.

How long does it typically take to complete water damage repairs?

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The duration of water damage repair can vary depending on the extent of the damage. Minor repairs may take a few days, while more extensive damage may require several weeks. We provide a detailed assessment and timeline after our initial inspection.

Do you provide a guarantee for your services?

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Yes, we stand behind our work with a satisfaction guarantee. We ensure that our water damage repair, mold remediation, and air duct cleaning services meet the highest standards of quality and effectiveness.

How quickly can you respond to an emergency water damage situation?

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Our emergency response team is available 24/7. We aim to be on-site as quickly as possible, usually within hours of your call, to minimize the damage and begin the restoration process.

Are your technicians certified and trained?

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Yes, all our technicians are certified and undergo regular training in the latest water damage restoration, mold remediation, and air duct cleaning techniques to ensure the highest quality service.

Is mold removal safe, and are the chemicals you use harmful?

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Safety is our top priority. We use environmentally friendly and safe products for mold removal. Our team takes all necessary precautions to ensure the safety of occupants and our technicians during the remediation process.

How often should air ducts be cleaned, and what are the benefits?

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We recommend cleaning air ducts every 3 to 5 years. Benefits include improved air quality, increased HVAC efficiency, and reduction of allergens and irritants in your home or office.

Frequently Asked Questions

Most Common Questions

What our customers say

"Very efficient. Friendly. Not at all "pushy" about selling other services."

Maria B.

"The contractors showed up on time, were very professional and respectful in our home, and completed the work without incident."

Jason B.

"Excellent! Chris and his crew did an outstanding job. Very conscientious. Focused. Efficient."

Robert M.

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